Yesterday I received a SMS from Sam on how much balance I had to pay to Proton Edar. Nothing was mentioned about when my car would be delivered. So I called him up. He told me "lagi satu minggu". I got really angry coz that's the same exact words he told me on Tuesday when my voucher FINALLY came out. I needed the car badly coz my job requires me to travel quite a distance to the other side of town and back on a daily basis. Travelling using my Vulcan would normally leave me lethargic....sign of age catching up? :p
Months earlier, I had suggested to Sam to let me pay the RM5k upfront and reimburse the voucher when it comes out later. I don't mind waiting for the cash, but I cant wait too long for my car. Sam told me Proton Edar doesn't allow it. Hmmmm.....
I think this is one of the solution that Proton Edar should adopt. Let customers have an option. If you have one dude doing for the whole of Malaysia, definitely there is gonna be a backlog for months. Cost saving? At what cost? The scrapping program is to stimulate the automotive industry, right? People get TURN OFF when salesman say "tapi kalau mau scrap ambik masa sikit 1-1.5 bulan. lepas tu baru boleh start order kereta. persona 1 bulan, exora 3 bulan". Only fools (myself included) would actually believe that its all a myth, that things weren't really that bad and order a Malaysian made car.
The government has given Proton the 'edge' by allowing the scrapping program only for buying Malaysian made cars. But if it takes Proton Edar 2 months (if you are lucky and they don't loose your documentations) to issue out the voucher, that is counter productive and would actually shun away potential buyers. When we offer to pay first and redeem the voucher for cash as a solution, you wont allow it. Hello, that voucher is MINE coz it came from a car that's MINE and the car I am buying is also MINE. Prone to abuse? How you tell me? 1 old car gets scrapped off our road and 1 Malaysian made car bought right? Isn't that's what the government is trying to do? Duhhh
If you cant handle the problem, at least listen to your customers for solutions and always give options. This take it or leave it attitude is bad for you. Basic marketing mahh. Come on Proton Edar...buck up and listen to your customers.
1 comment:
I think you should write an official letter to Proton but then again, I'm afraid they would misplaced or scrap your letter before it gets to the respective person. I think you should write to the newspaper lah.
Misplaced the voucher?..hiya, this is buying a car not something at Jusco.. idiot!
I knew we should opt for the Vios in the first place babe!
- Jiwa Kacau
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